The suggestions are listed as a courtesy and the State and Regional Transportation Commission of Southern Nevada (RTC) do not imply a level of support, provide a warranty, or guarantee that the suggestion will function properly.  The State and RTC are not responsible for any damages that may incur to your system as result of the suggestions.   

 

1.       Availability of the video distribution system to the Public and the State’s Strategic Partners?

The availability of a camera, a group of cameras, or the system as a whole is best effort.  The State does not imply a warranty, a guarantee, or a service level.  The system is important and the State will attempt to restore services as quickly as possible based on the available resources.

 

2.       How do I view many cameras at once?

The ability to view several cameras at once can be done on two separate systems listed below:

NVRoads.com Camera Wall:  http://nvroads.com/icx/pages/cameras.aspx (Elko, Reno, & Las Vegas)

FAST Camera Wall – Las Vegas:  http://bugatti.nvfast.org/CCTVSnapshotWall.aspx?Corridor=0

FAST Camera Wall – Reno: http://bugatti.nvfast.org/Dashboard2/CCTVSnapshotWall.aspx?Corridor=0

 

3.       Who is the intended audience for the Video-to-Public (V2P) application?

The intended audience for the V2P product is the Public.  The website has been optimized for mass distribution of the video feeds to hundreds of simultaneous users.  In making the streaming video available to the masses, the image quality had to be reduced for effective transport of the video to low bandwidth users.   

 

4.       How will strategic partners such as Department of Public Safety (DPS), Department of Emergency Management (DEM), and other like agencies gain access to high quality streaming video?

A separate internet accessible website for strategic partners has been established that streams the original resolution (D1/4CIF), bitrate (4 Mbps ±), and frames-per-second (30) through a web client.  The approving authority for this access is the District Engineer for each District.  In District 1 or Southern Nevada, FAST is responsible for approving third-party access for the Las Vegas urban area.

 

      Video-to-Web (V2W) Reno and Elko:  https://v2w.its.nv.gov

      Video-to-Web (V2W) Las Vegas:  https://v2w.nvfast.org

 

5.       How can I see a larger video feed?

The existing video stream can be stretched to full screen.  The directions are listed below:

 

                                 i.            Hover your cursor inside the active streaming video window

a.       With your cursor, using the “left click” button, quickly “double click” the video in the streaming video window

b.      The video stream will expand to full screen

c.       To exist the streaming video window, hit the “Esc” button on your keyboard

 

                               ii.            Hover your cursor inside the active streaming video window

a.       With your cursor, “right click” the video in the streaming video window

b.      A menu will display, select “Zoom”, then select “Full Screen”

c.       To exist the streaming video window, hit the “Esc” button on your keyboard

 

6.       What are the minimum system requirements to view video?

The video system has been designed to work on Windows XP (and above) using Internet explorer 8 (and above).  We will support other formats in the near future that will accommodate mobile devices. 

 

7.       Why is the camera pointed at the ground or the side of the road

An operator could point a CCTV camera in many different directions to monitor traffic congestion or an incident.  As a result, an operator may not have the opportunity to return the CCTV camera to a given position during a shift.  An incident in an area can last as short as a few minutes or may last as long as 12+ hours.  An example of short-term usage is an operator verifying debris on the roadway or monitoring a traffic stop. 

 

8.       How do we know which direction the camera is pointing?

The direction the camera is pointing is typically listed on the first or second line of the CCTV camera name.  The name and the direction the camera is pointing is embedded into each stream or still image. 

 

9.       What does the video system natively support?

The system natively supports Internet Explorer and comes installed with a Windows Media Player plug-in.  The system is specifically designed for Internet Explorer 8 and 9.  Firefox and Chrome may need a Windows Media Player plug-in to view the video. 

 

a.       Firefox Plug-in:  http://support.mozilla.org/en-US/kb/play-windows-media-files-in-firefox#w_installing-the-plugin

b.      Chrome Plug-in:  http://support.google.com/chrome/bin/answer.py?hl=en&answer=95697

 

10.   Does the system support Mac or Linux?

The system uses Windows Media Video 9 (WMV3) for video distribution to the Public.  In order to support in-browser video streaming, a Windows Media Player browser plug-in is required to play the video on the Mac and Linux platforms.  Linux users will need to install Linux Wine and the appropriate browser plug-in. 

 

a.       Mac QuickTime Plug-in:  http://windows.microsoft.com/en-US/windows/windows-media-components-quicktime

b.      Linux Wine:  http://www.ehow.com/how_5147381_install-windows-media-player-linux.html

c.       Firefox Plug-in:  http://support.mozilla.org/en-US/kb/play-windows-media-files-in-firefox#w_installing-the-plugin

d.      Chrome Plug-in:  http://support.google.com/chrome/bin/answer.py?hl=en&answer=95697

11.   Why is this camera black?

Several cameras can be black for several reasons:

a.       Some cameras may be under repair

b.      The camera may be physically suppressed

c.       The user may need to install the Windows Media Player plug-in

 

12.   Why cannot I get someone to assist in helping me troubleshoot my computer? 

Our organizations do not have sufficient technical staff to troubleshoot or investigate all the various computer problems.  In some instance, the problem may not be related to the video, but related to the user’s internet connection, version of Internet Explorer, or Windows version.

 

13.   Why are all the cameras black or dark? 

We accommodate public safety agencies such as Las Vegas Metropolitan Police Department, Department of Public Safety (DPS), Homeland Security, and the Secret Service to name a few organizations.  At their request, we will suppress the system to ensure a level of heightened security and to protect the privacy of individuals involved in an incident. 

 

14.   Why do we have cameras along the road or freeway?

The CCTV camera system is typically used by the transportation agencies for incident verification, traffic monitoring, event management, and other transportation management related functions.  In the past, the State or RTC maintenance personnel were sent out to verify the incident prior to reporting the incident to the Public and/or responding to an incident for traffic control.  Currently, the use of cameras allows the operator or maintenance personnel to visually confirm the incident and ensure they have the appropriate personnel and equipment to safely close the road or freeway thereby reducing the length of an incident.  As a safety precaution, an investigation of a fatality does not usually begin until all the proper traffic control is in place. 

 

15.   What is the Acceptable Use Policy (AUIP) for the operators’ controlling the cameras?

CCTV Cameras are not generally used for collection of personal information or surveillance of private property, vehicle license plates, or individuals.  Examples of acceptable use by the transportation department includes the verification of the status of a traffic signal and viewing the on-going maintenance activities being performed on a roadway.  

 

16.   Why is there not a camera at a particular location?

There are no communications in the area, lack of funding, or the need for a camera at those locations has not been identified.

 

17.   Are these red light cameras?

The cameras are not generally used for litigation purposes and should not be confused with red light cameras that conduct traffic enforcement.  The system is intended for management of traffic based on time-of-day, congestion, and other elements that may affect traffic.  Per NRS 484A.600, the use of traffic enforcement devices are limited to “the equipment is held in the hand or installed temporarily or permanently within a vehicle or facility of a law enforcement agency.”

 

18.   Why is there a black one-inch bar on the left side of the video screen?

The issue is due to a cache problem within Firefox or Chrome browsers.  In order to see the video as intended, a user must clear their cache in their browser.  Please refer to the following links: 

 

Firefox:  http://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Chrome:  http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582